Kriss Law and its affiliate Atlantic Closing & Escrow provide closing, title, and escrow services for residential and commercial real estate across numerous states. They offer streamlined solutions including an online fee calculator and InstaQuote® system to simplify the settlement process. Public feedback on their performance ranges from strong customer satisfaction to criticism, so understanding both sides helps prospective clients and partners make informed decisions.
Overview of Kriss Law and Atlantic Closing & Escrow
Kriss Law, established in 2004 and headquartered in Needham, Massachusetts, specializes in real estate closings, title services, and escrow. Atlantic Closing & Escrow operates under the same umbrella as Kriss Law and is licensed in over thirty states, providing one-stop conveyancing services backed by national underwriters contentReference[oaicite0].
What Services They Provide
- Residential and commercial real estate closings
- Title insurance ordering and escrow handling
- Online fee estimation via InstaQuote® and the LE Calculator
- Nationwide coverage through collaboration with licensed local entities contentReference[oaicite1]
Customer Reviews Positive Experiences
Some clients report smooth transactions and clear communication
- One customer praised a same-day closing process, saying everything went smoothly and communication was excellent contentReference[oaicite2].
- A Yelp reviewer also highlighted positive experiences working directly with specific staff members, naming Aviv, Caitlin, and Scott as attentive and professional contentReference[oaicite3].
Customer Criticisms and Concerns
There are also complaints about delays and service quality
- A Yelp review described significant post-closing issues, stating the firm had not done adequate preparation and clients were still dealing with unresolved problems six months later contentReference[oaicite4].
Employee Feedback Work Environment and Culture
Employee reviews on Indeed and Glassdoor reflect mixed morale and operational concerns
- The company averages a 3.3 to 3.4 out of 5 employee rating, indicating moderate satisfaction overall contentReference[oaicite5].
- On Indeed, former paralegals described hostile conditions and a lack of support or upward mobility; some staff called it the worst place they ever worked contentReference[oaicite6].
- Still, other staff noted decent pay, the option to work remotely, and some autonomy while working independently contentReference[oaicite7].
Strengths to Consider
Kriss Law/Atlantic Closing stands out in several ways
- Transparent fee estimates via online tools ease the budgeting process.
- National licensing and underwriting support make them capable for multi-state closings.
- Some clients and employees report sufficient flexibility and clarity in procedural matters.
Challenges Noted by Customers and Staff
There are notable criticisms as well
- Clients have reported ongoing problems months after their closing, suggesting lapses in thoroughness contentReference[oaicite8].
- Employees consistently mention management and culture as significant areas of concern, citing poor support and slow career progression contentReference[oaicite9].
- Some reviewers felt the workplace culture was unprofessional or disorganized during high-volume periods contentReference[oaicite10].
Balancing the Reviews
Feedback on Kriss Law and Atlantic Closing & Escrow reflects a dual reality for some clients, the service is efficient, convenient, and professional; for others, unresolved closing issues and internal inefficiencies pose problems. Similarly, staff reports vary widely depending on role, tenure, and team dynamics.
Factors to Evaluate Before Choosing Their Services
- Consider the complexity of your closing clients should ask how handoffs and followup issues are managed.
- Request a breakdown of service guarantees and how problems are escalated.
- If you work remotely or have scheduling constraints, the remote and flexible policies may be advantageous.
- Ask for references from past clients in your region or property type.
Kriss Law and Atlantic Closing & Escrow offer a technologically driven, national platform for real estate closing and escrow services backed by major underwriters. Their fee transparency and state-wide licensing make them a compelling option for many. That said, mixed reviews particularly related to post-closing resolution and internal culture suggest it is wise to conduct due diligence. Evaluating their alignment with your expectations, property complexity, and local requirements will help determine if they are the right fit for your real estate closing needs.