Located in one of the busiest business districts in Metro Manila, Eton Centris in Quezon City has become a major hub for business process outsourcing (BPO) operations. Among the prominent companies operating in this area is Foundever, previously known as Sitel. Foundever Quezon City is a significant employer in the region, offering a wide range of job opportunities and contributing to the rapid economic development of the Eton Centris area. For job seekers, professionals, and even curious observers, understanding the environment, culture, and opportunities at Foundever Quezon City is essential for making informed career choices and business decisions.
About Foundever in Eton Centris
A Strategic BPO Location
Foundever’s Quezon City office is strategically located in Eton Centris, along EDSA corner Quezon Avenue. This area is accessible by multiple modes of transportation including MRT, buses, and jeepneys, making it highly convenient for employees coming from different parts of Metro Manila. The office setup is modern, well-equipped, and designed to support 24/7 operations in customer service, technical support, and back-office roles.
The Role of Foundever in the Local Economy
Foundever Quezon City plays a major role in the local job market by hiring thousands of employees. These roles range from entry-level customer service agents to higher-level team leaders, operations managers, IT staff, and corporate professionals. The company not only contributes to reducing unemployment rates in Quezon City but also helps nurture skilled professionals through training and mentorship programs.
What It’s Like Working at Foundever Quezon City
Company Culture and Environment
The working environment at Foundever is often described as dynamic, fast-paced, and inclusive. Employees are encouraged to share ideas, grow professionally, and participate in company activities. Teamwork is highly valued, and management promotes a culture of open communication and continuous improvement.
Facilities and Amenities
The Eton Centris office of Foundever offers modern facilities that include:
- Comfortable workstations with ergonomic designs
- Well-ventilated and air-conditioned spaces
- Pantry and cafeteria areas for breaks
- Training rooms and meeting spaces
- Nearby access to restaurants, banks, and convenience stores
Being located in Eton Centris also gives employees the benefit of working close to lifestyle areas like Centris Walk, where they can dine, shop, or relax before or after shifts.
Job Opportunities at Foundever Quezon City
Entry-Level Roles
Most applicants at Foundever start with entry-level positions such as:
- Customer Service Representative
- Technical Support Specialist
- Chat Support Agent
- Email Support Staff
These roles require good communication skills, basic computer literacy, and a willingness to learn. Fresh graduates and career shifters are welcome, and training is provided to help employees get started with confidence.
Mid-Level and Leadership Roles
For those with experience, Foundever also offers:
- Team Leader or Supervisor
- Quality Analyst
- Workforce Analyst
- Operations Manager
These positions require a track record of performance, leadership qualities, and deep understanding of BPO metrics and client expectations. Career growth is highly encouraged within the company.
Employee Support and Development
Training and Learning Programs
Foundever invests in talent development by providing structured onboarding, product-specific training, and soft skills workshops. Training departments focus on equipping employees with the tools needed to perform efficiently, while also preparing them for promotions.
Wellness and Employee Engagement
Health and wellness programs are also part of the company’s focus. From HMO coverage to mental health support, Foundever aims to support employees holistically. Regular engagement activities, themed dress days, holiday events, and contests make the workplace fun and vibrant.
Benefits of Working in Quezon City Eton Centris
Location Advantages
Eton Centris is situated at the crossroads of major transportation routes, allowing employees from north and south of Metro Manila to commute easily. The location is also safer and more orderly compared to other business hubs, making it attractive for professionals seeking a well-balanced work setting.
Accessibility to Amenities
Because Eton Centris is a mixed-use development, employees have access to a wide range of amenities including:
- Cafés and fast-food outlets
- Pharmacies and clinics
- Fitness centers and salons
- Event spaces and community markets
This makes life more convenient for workers, especially for those on night shifts who need access to food or basic supplies round-the-clock.
How to Apply at Foundever Quezon City
Application Process Overview
Job seekers interested in joining Foundever in Eton Centris can typically apply through:
- Online job portals
- Walk-in applications at the Eton Centris site
- Social media job announcements
- Referrals from current employees
The application process usually includes initial screening, an interview with a recruiter, language and skills assessments, and a final interview. Applicants are often hired within a few days, especially if they meet the language and technical requirements of the role.
Tips for Getting Hired
- Practice your English communication and comprehension skills.
- Review common BPO interview questions.
- Dress professionally and be punctual during interviews.
- Highlight any customer service or tech support experience, even from other industries.
Confidence, clarity, and a positive attitude go a long way in making a strong first impression at Foundever.
Foundever Quezon City in Eton Centris continues to be a key player in the Philippine BPO industry. With its strategic location, modern facilities, and inclusive work culture, it offers great opportunities for both fresh graduates and seasoned professionals. Whether you’re looking to start a career in customer support, move up the leadership ladder, or simply work in a dynamic and accessible business hub, Foundever in Quezon City presents a solid and rewarding option. With its ongoing expansion and strong emphasis on employee growth, it remains one of the most desirable workplaces in the BPO sector in Metro Manila.